Payment in Advance

Full payment is required prior to your appointment.

Payment must be received in cleared funds in order to confirm and secure your booking.

Failure to make payment in full may result in your appointment being cancelled or postponed.

A full receipt can be provided by email upon request.

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Medical Insurance

Medical insurance policies do not usually cover ultrasound-guided injections.

Where an insurance provider has agreed to cover the cost of treatment, we require written confirmation prior to the appointment, including:

• Insurance provider details
• Membership number
• Case-specific authorisation code

We will invoice the insurance provider directly; however, the patient remains personally and fully liable for payment of all fees, regardless of insurance cover.

If the insurer:

• Declines the claim
• Only partially reimburses the cost
• Applies an excess
• Delays or withholds payment

the full outstanding balance will be invoiced directly to the patient and must be paid in full.

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Sports Clubs, Employers, and Third-Party Payers

Where treatment costs are to be paid by a sports club, team, employer, or any other third party, written confirmation of payment responsibility must be provided prior to the appointment.

We will invoice the third party directly; however, the player/patient remains jointly and severally liable for all fees.

In the event that the third-party payer:

• Fails to pay in full
• Makes partial payment
• Disputes, delays, or refuses payment
• Becomes insolvent

the full outstanding balance will be invoiced to the player/patient, who agrees to settle the amount in full upon demand.

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Cancellation Policy

Appointment reminder emails and/or text messages are sent as a courtesy. It is the patient’s responsibility to keep a record of all appointments.

To cancel or reschedule an appointment, a minimum of 24 hours’ notice is required.

Failure to provide adequate notice may result in full payment being retained.

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Referrals

If further treatment or imaging is required, we may refer you to a third-party provider and issue a referral letter where appropriate.

Once referred, the patient is responsible for arranging and attending the appointment and will be subject to the terms and conditions of the third party. We accept no liability for services provided under their care.

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Consent to Treatment

Ultrasound-guided injections are invasive procedures involving medication.

Patients will be required to:

• Read the relevant patient information leaflet
• Provide written informed consent
• Confirm they understand the potential risks and benefits and have had the opportunity to ask questions

Rare but serious complications may occur, including infection, which may require urgent hospital treatment or surgery.

Patients must disclose all relevant medical history, medications, and any factors that may affect suitability for treatment.

Where appropriate, correspondence may be sent to the patient’s GP.

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What to Expect From Your Assessment

During your consultation, the treating clinician will take a clinical history and examine the affected area.

To allow appropriate assessment:

• Lower limb conditions – please bring shorts
• Upper limb conditions – please bring a vest or sleeveless top

Patients may bring a companion or request a chaperone at any time.

Following assessment, findings will be discussed and a treatment plan proposed in line with the patient’s goals.

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Assessment Pricing

The initial assessment is included in the total injection fee and will take place during the injection appointment.

If an injection is deemed unsuitable for any reason, the total cost of the appointment will be £175.